FAQ

Can I change or cancel my order?

Order modifications and cancellations are not guaranteed as your order may have already been processed or shipped. Immediate requests can only be made Monday-Friday 8AM-2PM PST.

If you want to change the shipping address or cancel your order please contact us within 10 minutes of placing your order.

 

When can I expect my order to ship?

Typically we ship orders within 48 hrs, however, during Holidays, special events, or promos like Thanksgiving/Black Friday and the weeks leading up to Christmas, please allow up to 5-7 business days for us to process your order once your payment has been processed, excluding weekends. For pre-orders it may take an additional 7-10 days depending on the availability of sizes and colors.

Before ordering please confirm your name, address (including apartment/unit #) are accurate to avoid delays.

 

How are orders shipped?

All domestic orders ship via USPS First Class Mail. When your order ships, you should receive an email confirmation that your item has shipped (please check your junk folder or spam inbox as well). Once it has shipped, please allow up to 1 week of transit time for your package to arrive. If you still have not received your order after 2 weeks, please email us with your order number and we will notify you of your order status.

 

What if I need to exchange or return an item?

Rest assured that our products are made of high quality fabrics and each individual design are uniquely, handcrafted by our team at DAYUHAN. We guarantee that all products are carefully inspected before it is packaged and shipped out to you. If you are not satisfied for any reason or your item is damaged during shipment, by all means please contact us and we will do our best to correct the issue.

If you simply changed your mind or need a different size, we at DAYUHAN Apparel stand behind our products. If you are not completely satisfied, you can return or exchange any item that is in brand new condition with original tags intact and received within 30 days of purchase.

Due to limited inventory, sale items, however, are final sale (no refunds or exchanges). All returns must be accompanied by the original packing slip, and will be refunded in the same way that payment was made.

Shipping charges will not be refunded unless we did not ship your item based on the shipping method chosen, once it leaves our facility. If priority shipping was chosen and we shipped your item standard shipping, we will refund the difference.

To begin the return or exchange process, please mail your return with instructions and packing slip to:

Dayuhan LLC

Attn: RETURNS

6511 Bridleview Circle

Louisville KY 40228

**NOTICE: If we receive a return with either no name, packing slip, order number or instructions, we are unable to help you process your return. Please be aware that your return may take several days to reach us, by USPS, and then another 48-72 hrs to process your return.

Once you mail your return, it is important that you keep your tracking number. This is your proof of return (and if anything is lost in the mail, you may contact the carrier to let them know). DAYUHAN not responsible for items lost by the carrier. You will also be notified by email once your exchange is shipped out to you with updated tracking information.